Support Options

TeamViewer Client: Here you can download the TeamViewer Client for remote assistance from MIE-Solutions:

SUPPORT PORTAL IS OPEN: Login To Support Portal

AcrobatReader: Download Acrobat Reader to open documents on this website.

MIE-Solutions Support Documents (PDFs): Download All

Support Phone Number

Support: (714) 786 - 6230

Please have your case number ready when you call.

Barcode Scanning Equipment Return To Factory Procedure

Call the Service Department at ComputerWise (913-829-0600) with the model and serial numbers of each product to be returned for repair.
Obtain a Return Material Authorization number (RMA #) for the returned equipment.
Ship the equipment to be serviced to the following address:
(Marking the RMA # on the outside of the shipping box.)
ComputerWise, Inc
302 N. Winchester Lane
Olathe, KS 66062
ATTN: Service Dept.
RMA # xxxxxxx
Please convey, in writing, any helpful information about symptoms or defects which are known to you or suspected about each product that you are returning for service. Also specify, in writing, whom to contact for additional information about repair, replacement costs, etc.; along with their telephone number.
Please indicate, in writing, the procedure you wish to be followed to bill you for the repair charges or the method of payment for the repair charges if a credit account is not established.
ComputerWise products are covered by a 1-year return to factory warranty from the date of purchase. The warranty specific to the product is stated in the back of the user's manual for that product. During the stated warranty period, ComputerWise will repair or replace the defective product, at its sole discretion, once the defective product has been received and evaluated by our service department. ComputerWise does not engage in "cross-shipped" exchanges in meeting its warranty obligations.