Step #7: Support
MIE Solutions provides ongoing support and development. To make sure everyone is prepared, we supply continuing education, support, and new feature updates.
Located in both the USA and UK, MIE Solutions has one of the most professional support teams in the industry. All U.S., Mexican and Canadian customers are directed to the US support center. All European, African, and Australian customers are directed to the UK support center.
Access to the Support Portal
All your employees have access to our world class support portal with unlimited ticket capabilities.
We categorize tickets based on priority and its effect on your business and work flow.
All feature requests are submitted to the development database and, in some cases, MIE Solutions develops your feature request and adds it to the next build for free.
Bugs are addressed within six hours or less. In the bug is critical, it is assigned to a technician and addressed in less than an hour. In emergencies, you can call our support center directly.
After Sales Services
After Sales services includes:
- New employee training
- Continuing education
- New feature documentation and training
- New customization requests
- Software update installations
All services are handled by the Development and Support Team. If you have any questions, call your sales representative.