Cicon Engineering
Cicon Engineering
Industry: Aerospace (Wire/Cable Harness)
"Our former ERP system could not keep up with the work volume and complexity of our clients’ orders, so it was important to find a system that could."
Michael Rey
Program Manager
Cicon Engineering is an ITAR-compliant, AS9100 Certified supplier of cable harnessing for the defense and aerospace industries. Established in 1988, Cicon began as a small cable shop geared toward military and aeronautical projects. Five years later, the talented team at Cicon was able to break into the space industry and establish a relationship with Prime Contractors.
As the company grew, it became evident that their current methods of tracking production and business processes were not keeping up with their high demand.
Challenges
- The previous ERP system was never fully implemented
- Data scattered across various mediums
- Required to consistently pass AS9100 audits
- Duplicate data entries
Solutions
- Research available applications to meet their business needs
- Michael and his team consulted with MIE Solutions In January 2017, and by July decided to implement MIE Trak Pro software for their business
- Continually working with MIE Solutions to refine processes and learn to utilize the system efficiently
Value Added
- SQL database allows Cicon to create their own custom scripts as needed
- Risk Assessment and Contract Clauses support quality control processes
- MIE Trak Pro is easy to manage
- Orders taken from quote to production are completed 30% faster
- 100% digital tracking of intra-department workflow data
Throughout implementation, the team held weekly update meetings on how training, workflows, and all internal processes would be managed for day-to-day operations. Within eight months of contracting with MIE Solutions, their system was fully implemented.
Even with the improvements already outlined, Michael and the entire team at Cicon Engineering are continuously refining processes and finding new ways to manage their time and data within MIE Trak Pro. They schedule bi-weekly meetings to discuss the types of dashboards and workflow improvements they can make to simplify daily tasks.
The team at Cicon is fully invested in the success of their company and the customers that rely on their excellent service.
“I could write a novel about how our workflows have become more efficient as a result of having a full-stack ERP for all departments.”
Michael Rey
Program Manager