Open Loop Energy
Open Loop Energy
Industry: Metal Mining Equipment Manufacturing
"I got tired of our previous vendor nickel-and-diming me every time I needed a report change. Response time wasn’t good, support attitude wasn’t good, it was always a constant investment. Between that and raising prices, it was the final straw."
Garrett Hoisington
Vice President
With corporate headquarters in Safford, Arizona, and branches in Winnemucca, Nevada, Salt Lake City, Utah, and Farmington, New Mexico (as San Juan Spring Co), Open Loop Energy, Inc. provides superior hydraulic, manufacturing, and support services to the global mining industry.
After trying to work with their existing ERP application for five years, Open Loop was in the market for a change. Of the products they reviewed, MIE Solutions offered a superior support environment and transparent pricing, making MIE Trak Pro the logical choice.
Challenges
- Previous ERP produced unsatisfactory results
- Inflexible program with lackluster support
- Charged for changing reports and costly to maintain
Solutions
- MIE Kiosk makes shop floor operations easier to handle
- MIE QuickViews allows for custom reports that give better visibility
Value Added
- No module-based pricing, personalization out-of-the-box, and user-friendly
- Smooth transition with top-quality support
- Confidence in a trusted partner
Open Loop staff members appreciate the easy-to-use report options, flexible dashboards, Quick View options, and search capabilities of MIE Trak Pro. It combines all the required functions in one package, without the need to buy separate modules. In addition, the MIE Kiosk component helps Shop Floor employees work more efficiently.
“One of the nice things about Kiosk is that the guys in the shop can access BOM and look up part material on a user-friendly system. We couldn’t do this in E2. Employees can also self-report issues if they forget to clock in, and they can put in a note to report the problem and resolve it quickly.”
Garrett Hoisington
Vice President
“MIE Trak Pro is much more flexible. We can create our own reports and dashboards independent of the MIE Solutions support staff. My people have really taken it and run with it.”
Garrett Hoisington
Vice President